Now Hiring - Customer Service Representative in Dayton, OH

As we continue to grow, we are actively looking to expand our team. Our Core Purpose is to Make Life More Enjoyable not only for our customers, but for our employees as well. We are looking for passionate, motivated and honest people that want advancement opportunities. If you are interested in a growing company with a team-oriented and positive culture, join the Z-team today!

Position Purpose: To ensure friendly and knowledgeable service support for customers and prospects

Reports To: Sales and Customer Service Manager

Tasks:
Maintains a friendly, professional demeanor with customers and coworkers.

• Remains readily available to customers, develops a genuine understanding of their needs and assists them properly.
• Answer telephones, relay messages, and route calls to appropriate team member.
• Use routing software to schedule start-up and recurring services.
• Maintain accurate records of important customer comments and interactions.
• Make calls to customers to check satisfaction.
• Answer basic questions from customers and prospects about company services.
• Develops standard customer proposals and close a sale over the phone and/or pass the sale to the appropriate salesperson.
• Sell company services to in-bound callers when needed.
• Make calls to customers to collect past due amounts.
• Manage the on-hold customers as directed.
• Processing payments.
• Post production of services to customer accounts.
• Prepare customer mailings and perform other administrative tasks.
• Willingly help others to complete tasks.

WHY WORK WITH ZIEHLER

• It's like a family. You don't feel like a number
• Local, family owned. Owners and leaders are very active and engaged with their teams
• Growing! We've grown an average of 33% per year since 2016
• Big focus on training and development
• We keep it fun - lots of events and BBQs
• Able to work outside. Independence and flexibility throughout day
• In-depth, hands-on, paid Training
• Career progression plan with growth opportunities

Requirements:

• High school graduate or equivalent
• Previous customer service experience - Preferred
• Proficient in Microsoft Office and basic computer skills
• Effective verbal and written communication skills
• Ability to add, subtract, multiply and divide all units of measure

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Referral program

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person